AI agents for industrial sales & support
Sell more.Answer faster.Add capacity,not headcount.
Virtual inside sales, apps engineering & support for OEMs, distributors & manufacturers.
Fewer routine hours for your team. More sales from your website.
80%Customer Supportof the role’s hours the agent can take onReshape Service
60%Inside Salesof the role’s hours the agent can take onReshape Sales
57%Applications Engineerof the role’s hours the agent can take onReshape Engineer
Share of each role’s task time, from a role-by-role task breakdown. A measure of what the agent can take on, not a customer result.
Website lead captureReshape Sales answers buyers on your website and captures the lead with the part they asked about.
Larger ordersRelated-product and cross-sell suggestions, grounded in your catalog, add lines to the order.
Quote follow-upOpen quotes get follow-up, and accepted quotes convert to orders.
The proof is alreadyin production.
How Novanta gave every customertheir own application engineer.
SAME QUESTION, TWO ANSWERS
The model that sends your customer the wrong motor protection relay sounds exactly like the model that sends them the right one.
If 3RV2031-4BA10 is unavailable, what is the approved substitute that preserves Class 10, A-release 14…20 A, N-release 260 A, and screw terminals?
3RV2031-4BA15 is a direct drop-in replacement: identical ratings, same approvals, no changes needed.
⚠ Hallucinated: a real MLFB with the same ratings, but it adds a built-in 1NO+1NC auxiliary switch, so "no changes needed" is wrong. Stated with full confidence and no citation.
Guesses on industrial product specifics (drives, fieldbus modules).
Hallucinates part numbers, and your customers notice.
Requires manual verification of every claim.
Your application engineer reverts to spreadsheets.
Rolls back by attrition as users lose trust.
Recommended substitute MLFB: 3RV2032-4BA10. Preserves Class 10, A-release 14…20 A, N-release 260 A, and screw terminals; UL/CSA approvals unchanged.
✓ Grounded: verified against your catalog before it reaches a customer.
Grounded in your real catalog and pricing rules.
Quotes with verified line-card accuracy in seconds.
Every answer cites the exact SKU, page, and rule.
Confidence thresholds route edge cases to human experts.
99.9% measured accuracy on your actual data.
Accuracy on your own catalog
Measured on evals built from your real inbound and RFPs before go-live. Answers that fail never reach a customer.
Industrial AI Accuracy Index 2026: 100 real industrial product questions, 14 brands.
The questions your team answers fifty times a day.
Built for regulated workflows and skeptical operators.
Your data stays yours. Every answer is sourced. Every high-stakes call routes to a human.
Data permissionsRole-based access. VPC deployment available. No training on your catalog. No cross-customer data.
Role-based access. VPC deployment available. No training on your catalog. No cross-customer data.
Logging & auditabilityEvery query, source, and output logged. Exportable to your SIEM.
Every query, source, and output logged. Exportable to your SIEM.
Human approvalsConfidence thresholds you set. Below threshold, the answer routes to your expert, not guessed.
Confidence thresholds you set. Below threshold, the answer routes to your expert, not guessed.
System integrationRead-access, minimum-privilege connectors. Never elevates beyond what you grant.
Read-access, minimum-privilege connectors. Never elevates beyond what you grant.
“We didn't just expand capacity — we made our expertise available to every customer, instantly. That's how you turn complexity into an advantage and create real, scalable growth.”
Real work, real results.Real work,real results.
General-purpose AI gets about half of industrial product questions right, and almost none of the exact-configuration ones.
Novanta put a verified product knowledge layer under its agent, so every part number is checked against its canonical reference before a customer sees it. It booked revenue in week one.
Account Manager · Large distributor · 25 yrs in industry
CEO · CNC distributor · LatAm
Inside Sales · Value-added distributor
Technical Support Specialist · Mid-size distributor · 20 yrs in industry
Product Manager · Large distributor · 30 yrs in industry
Inside Sales Specialist · Large distributor · 40 yrs in industry
Give us your twenty hardest questions.
We’ll demo on your SKUs, run your evals, and cite every answer.
Be the team that defends every answer and ships AI in months, not years.